Over the years we have undertaken a range of very interesting and challenging assignments. A sample of these projects is detailed below to give you some idea of the sort of work we may be able to help you with.
Advisor to the CIO, Telstra
Following the appointment of David Oertle from MCI/Sprint as the first Group CIO for all of Telstra (1991), I became advisor and (acting) GM IT Strategy. In this role we worked closely to consolidate all of the disparate IT units from across the business into a cohesive whole. We were responsible for putting together the group budget and business plan, for preparing Board papers and for the development of a long-range strategic plan. Recruiting the most experienced consultants from several external organisations we led the development of an Overall Systems Architecture (OSA) for the migration from mainframe computers to a distributed computing capability that created a ten-year technology blueprint.
Advisor to the CIO, Department of Infrastructure, Victorian State Government
Engaged by the CIO, to provide him with support in changing his business, we undertook several projects:
* Following a major shift in the organisation, where IT Operations were outsourced to a newly formed Shared Services Group, we were asked to developed a plan for moving the IT organisation from an operations focus, to a business focused organisation and assisted the CIO with its implementation
* Developed the requirements for the Correspondence & Document Management system for the Infrastructure Projects Division. This group managed large public transport infrastructure projects worth billions of dollars, and managing the documents and correspondence is a critical component to ensuring accountability and delivery of projects on time and on budget.
* Developed a KPI/Performance Reporting framework for the Department, with a particular emphasis on establishing measures to report performance to the Secretary and Minister against Outcomes and Outputs. This project laid the groundwork for a Department wide performance management and business intelligence capability.
Advisor on IT Strategy
* For a national utility provider we developed an Enterprise Architecture, IT Strategy and IT Roadmap. We have produced a Maturity & Readiness Assessment which has lead to further work developing detailed architecture artifacts, and undertaking a program of work necessary to align IT with the business. The alignment project involved interviews with the CEO and senior executive team, positioning IT and its role in supporting the business, and creating an IT Strategy which is driven by business requirements and measurable against business goals, objectives and KPI's.
* Developed the IT Strategy for the construction materials group of Boral working with their CIO and CFO.
* For Caltex undertook a review of the Order Management Cycle for their downstream refining and petro-chemical distribution operations. This project was very interesting in that the IT/BPR project identified that the "best solution" could be achieved without any new systems and resulted in a reduction of their tanker fleet, improved customer service, and saved Caltex more than $35 million.
* Was the principal provider of Business Process Re-engineering (BPR) consulting and training for Texas Instruments and delivered projects for several Government departments and many businesses throughout Australia, Singapore, Malaysia and Taiwan.
Founder & CEO, BizTone.com Pte Ltd
In 1995 I established a software development business in Malaysia. Achieving some early success we built a worldwide order management system for Motorola based on technology from Cambridge Technology Group. This solution (very radical in 1995) delivered a browser-based application, which is still in use today. Building quickly on this project we developed an inventory management and supply chain system for National Semiconductor in the new language Java. We were then retained by Telekom Malaysia to build a web-based customer portal. Other web and Internet projects quickly followed which led to raising venture capital to build the worlds first SaaS application which was delivered by ASP’s as a hosted ERP solution.
Achievements during this period include:
* Successfully managed the growth from a one man start-up to a multi-national internet company with 135 personnel in five countries
* Successfully managed four separate capital raisings for a total in excess of USD$14.2 million.
* First company to be awarded MSC Status by the Malaysian Government
* Holder of US Patent for “Applications Rented over the Internet on a Transactional Basis”
* Successfully developed the world’s first SaaS application
* As Chief Architect & Strategist I managed the research and development efforts for the Java/Jini middleware, XML user interface and document exchange, and distributed computing architecture that was the foundation of the BizTone Financials application
* Recruited, trained and managed a team of more than 185
Australian Graduate School of Entrepreneurship (AGSE)
While undertaking research towards a PhD degree, I was asked to become the Course Convener for the eBusiness stream at the AGSE. In this role I developed and taught Foundations of eBusiness, eBusiness Strategy and Internet Business Models to the MBA programme. I was brought into the role by the Dean of the Faculty with the express instruction to revamp the programme and bring it into alignment with the best teaching practice in the world. The new program became one of the highest rated courses in the MBA regularly achieving a score of 9.5/10 for content and delivery (previously averaged 3.5/10).
Business Development - Australia, New Zealand, South East Asia, China and India
Avaya is one of the largest global providers of communications solutions for contact centre’s and enterprises. Following the de-merger with AT&T/Lucent, Avaya focused on the enterprise market and became the number one provider of in-house contact centre solutions and TDM/VoIP PBX. Avaya wanted to re-enter the Telco/service provider market and developed a new, hosted solution for both contact centre and PBX specifically for this market.
For Avaya APAC we helped to build a business in the Telco/service provider market assisting them to commercialise the hosting business with Service Providers across Asia Pacific. Leading a small team, we developed marketing and support programs and successfully introduced this brand new concept into the Philippines, India, Hong Kong, Malaysia, New Zealand and Australia.